Policy on Return and Exchanges

 

Exchange and Returns

We understand that you may occasionally wish to return or exchange your purchases. We'll be happy to help you with the process.

 

Please return or exchange your items in their original packaging, within 15 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts, and warranty cards that came with your order. Please make sure the product is unwashed and unused. 

 

Exchange service can be availed up to a maximum of 2 times for any purchased style. You can exchange multiple items from the same order by creating a separate exchange request.

Depending upon your address, the delivery time may vary. On each product's display page, you can enter your location's pin code to check when you can expect to receive the delivery.  

Please keep your return item ready while the delivery partner is at your doorstep

During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order. 

Yes, you can cancel the order before the item is dispatched. Once cancelled, return request will also be cancelled automatically.

In case you still want to return the item, please raise a new return request.

 

 please wrap the returned products before handing them over to our courier partner, provided it includes all the tags, accessories, promotional gifts, and warranty cards that came with your order.

 

We don’t have exchange for damage or defective or wrong product, you can return the product by initiating it through our website.

 

If you return your products by placing an online return request, here’s how it works:

 

- We’ll take 2 business days to initiate refund post pickup

- Your bank or card may take a further 2 to 7 business days to process the transaction depending on the mode of payment

- If you’ve paid by Cash on Delivery, you can choose to get the refund in your bank account (details to be provided during raising return request) 

- Refunds to your Debit Card, Credit Card, bank account or wallet may take 2-7 business days.